Home Care Shift Coverage SOP, Caregiver Call Off Policy, On Call Schedule, Missed Visit Report, EVV, Home Health Scheduling Kit

Every home care agency gets call-offs. The ones that keep clients are the ones that know exactly what to do in the next 15 minutes. This kit gives your office a complete, written coverage system: who answers the phone, who calls whom, how fast, what to tell the client, and how to document it so EVV, billing and your care plans stay accurate.

WHAT YOU GET
- 9 SOPs in policy format (Purpose, Scope, Responsibility, Procedure, Documentation)
- Missed visit prevention and 24 hour and 2 hour confirmation routine
- Caregiver call-off policy with notice periods and intake steps
- On-call rotation and after-hours line SOP with an on-call log
- Coverage escalation ladder with time targets for every step
- Emergency visit coordination and high-risk client protocol
- 11 word for word scripts for calling caregivers, clients and families
- Missed or late visit report form
- EVV exceptions and Medicaid late and missed visit reporting SOP, with a fill-in table for your state's rules
- Float pool and backup caregiver SOP
- Attendance policy with occurrence points, progressive discipline and a signed acknowledgment
- Scheduler daily routine and end of day handoff to on-call
- Weather, disaster and mass call-off coverage plan with client priority tiers
- Coverage metrics guide: missed visit rate, fill rate, time to fill and 5 more
- 2026 rules summary: EVV under the 21st Century Cures Act, FLSA on-call pay, Medicare home health plan of care rules, with official sources
- Excel workbook with 5 sheets: escalation ladder, 52 week on-call rotation with role dropdowns, call-off and missed visit log with reason and outcome dropdowns, float and backup roster, and monthly metrics with automatic formulas

WHO IT IS FOR
Owners, administrators, schedulers and care coordinators at non-medical home care, private duty, Medicaid waiver and home health agencies, new or established.

HOW IT WORKS
Instant download. You get an editable Word document, a PDF copy and an Excel workbook. Replace the bracketed placeholders with your agency details, set your own time targets and point values, and train your team. Works with any scheduling or EVV system, or with paper.

You brand the files yourself: add your agency name and logo to the editable templates. Licensed for use inside one agency only. Not white label, and not for resale, sharing or redistribution.

FAQ
Q: Does this work with my scheduling software?
A: Yes. Everything is software neutral. The steps say "the scheduling system" so you can use whatever you have.

Q: Does it cover my state's EVV rules?
A: It explains the federal EVV requirements and shows two state examples from official sources. SOP 7 includes a fill-in table so you can record your own state's reason codes, deadlines and late visit definition.

Q: Is the attendance policy legal in my state?
A: It is written to exclude legally protected absences, but leave laws vary by state and city. Have an employment attorney review it before you adopt it.

DISCLAIMER
This is a set of templates and general information, not legal, billing or financial advice. Rules change and vary by state. Review your final policies with a licensed attorney and your payers.